Augurine support
Help for the website, iOS app, and Android app
Your Augurine account is shared across augurine.com, the native iOS app, and the Android app. Tell us which platform you were using so we can follow the correct account, billing, and device steps.
Contact support
Email support@augurine.com. Include your account email, the platform and version you used, what you expected, and what happened. Remove birth details, payment information, recovery receipts, and other private content from screenshots before sending them.
Choose the right help path
Shared account and service
Sign-in, birth data, saved content, Premium access, and account deletion belong to one account. A change on one platform can affect the other after the account refreshes.
Website at augurine.com
Website help covers browser sign-in, cookie choices, Stripe billing, website notifications, exports, and responsive web pages. Browser storage and website cookie choices do not manage native iOS device state.
Native iOS app
iOS help covers App Store purchases, purchase restoration, notification permission, widgets, and device-local data. Apple manages App Store billing and refund decisions.
Android app
The Android app opens augurine.com, so website help applies inside it. Android help also covers Google Play purchases and notification permission. Google manages Google Play billing.
Safety and privacy
Never send us a password, payment card number, Apple credential, authentication token, or account deletion recovery receipt. Review the Privacy Policy for data requests and platform-specific disclosures.
Common questions
Why do Today and my chart show different houses?
The chart wheel follows the house system you chose in Settings. Today, including the daily reading, and the Sky Record read houses as whole signs because the techniques behind them, such as profections, zodiacal releasing, and the Lots, are sign-based. Those pages carry a "Whole Sign Houses" label. A planet late in the rising sign can therefore be in house 1 on Today and house 12 on a Placidus wheel, and both statements are true of the same chart.
Billing help follows the purchase origin
Purchased through the App Store
Use the subscription management screen in the Augurine iOS app or your Apple Account subscription settings to change or cancel renewal. Apple reviews App Store refund requests.
Purchased on augurine.com
Stripe processes website subscriptions. People who already purchased on augurine.com can sign in there and open the billing section in Settings to manage renewal and payment details. Email support for a billing error or refund request.
Purchased through Google Play
Open the Google Play Store app and go to Payments and subscriptions, then Subscriptions, to change or cancel renewal. Google Play refund requests follow Google Play's refund policies. Premium access from a Google Play purchase belongs to the Augurine account that made it, so sign in to that same account to use it.
A receipt from Apple identifies App Store billing. A receipt from Google Play identifies Google Play billing. A Stripe receipt identifies augurine.com billing. If you have records from more than one, contact support before making account changes.
Delete your Augurine account
On the website, sign in and open account deletion; the Android app shows the same page under Settings. In the iOS app, open Settings, choose Delete account, then follow the confirmation steps. Each path requests deletion of the same account and its account-linked data across every platform.
Deleting your Augurine account does not cancel an App Store or Google Play subscription. Manage that subscription with Apple or in Google Play if you do not want it to renew. An active Stripe subscription linked to the account is cancelled as part of the deletion workflow before the account is removed.
If deletion pauses or the app cannot prepare it, contact support. Keep any recovery receipt private and do not include it in email.